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Types of Telecoms & Phone Systems Services

Understanding the different types of services available helps you find the right professional for your specific needs.

Business Phone System Installation

Supply and installation of on-premise and cloud-based business telephone systems tailored to your company size and communication needs.

VoIP and Cloud Telephony

Migration from traditional phone lines to VoIP systems, delivering cost savings, flexibility, and advanced calling features.

Business Broadband and Connectivity

Provision of high-speed internet connections including fibre leased lines, broadband, and failover solutions for business continuity.

Unified Communications

Integrated platforms combining voice, video, messaging, and collaboration tools into a single, easy-to-manage system.

Telephone System Maintenance

Ongoing support, maintenance, and repair of business phone systems to ensure maximum uptime and reliability.

Structured Cabling

Installation of network cabling infrastructure including Cat6 and fibre optic cabling for voice and data throughout your premises.

Most Common Telecoms & Phone Systems Jobs

These are the most frequently requested jobs in telecoms & phone systems. Knowing what to expect helps you communicate clearly with professionals.

New Office Phone System Setup

Installing a complete business phone system for a new office including handsets, cabling, programming, and user training.

VoIP Migration

Transitioning from a legacy analogue or ISDN phone system to a modern VoIP or cloud-hosted platform before the PSTN switch-off.

Adding Extensions and Handsets

Expanding an existing phone system with additional extensions, handsets, or softphone licences to accommodate business growth.

Broadband Upgrade

Upgrading business internet connectivity from standard broadband to fibre or leased line for faster, more reliable access.

Call Recording Setup

Implementing call recording solutions for compliance, training, and quality assurance purposes across your telephone system.

Video Conferencing Room Setup

Installing video conferencing equipment and software in meeting rooms to facilitate remote meetings and hybrid working.

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How to Find the Best Telecoms & Phone Systems

Choosing the right professional is important. Here’s what to look for when hiring telecoms & phone systems services.

Assess Their Product Range

Choose a provider that offers solutions from multiple manufacturers and platforms, ensuring they recommend the best fit rather than a single product.

Check Support and Response Times

Reliable ongoing support is crucial. Verify the provider's support hours, response time guarantees, and whether they offer on-site maintenance.

Ask About Scalability

Ensure the recommended system can grow with your business, allowing easy addition of users, features, and locations without costly upgrades.

Understand Total Cost of Ownership

Compare not just upfront costs but ongoing line rental, call charges, licence fees, and maintenance costs over the system's expected lifespan.

Request Client References

Ask for references from businesses of a similar size and type to yours to confirm the provider delivers on their promises.

Frequently Asked Questions About Telecoms & Phone Systems

Get answers to the most commonly asked questions about hiring telecoms & phone systems professionals.

VoIP stands for Voice over Internet Protocol, a technology that transmits voice calls over your internet connection rather than traditional telephone lines. VoIP converts your voice into digital data packets that travel over the internet to the recipient. This approach typically offers lower call costs, greater flexibility, and access to advanced features such as video calling, voicemail to email, and remote working capabilities.

The Public Switched Telephone Network switch-off is BT Openreach's plan to retire the traditional analogue phone network by January 2027. After this date, all voice services will be delivered over digital IP-based connections. Businesses still using analogue lines, ISDN, or older phone systems will need to migrate to VoIP or cloud-based alternatives. Planning your migration early ensures a smooth transition without disruption to your communications.

Costs depend on the system type and number of users. A cloud-hosted VoIP system typically costs eight to twenty-five pounds per user per month including calls and features. On-premise systems involve a higher upfront investment of two thousand to ten thousand pounds or more, with lower ongoing costs. Most providers offer flexible payment options including monthly subscriptions and lease arrangements.

Yes, in virtually all cases you can port your existing telephone numbers to a new system or provider. The porting process typically takes five to ten working days and should be managed by your new provider. Number porting ensures continuity for your customers and avoids the cost and inconvenience of changing published numbers on marketing materials and directories.

Each concurrent VoIP call requires approximately one hundred kilobits per second of upload and download bandwidth. For a small office with five concurrent calls, a standard fibre broadband connection is usually sufficient. Larger organisations with many simultaneous calls should consider a dedicated leased line to guarantee bandwidth and call quality. Your telecoms provider will assess your bandwidth requirements as part of the system design.

Unlike traditional analogue phones that draw power from the telephone line, VoIP phones require mains electricity and an internet connection. During a power cut, VoIP phones will not function unless you have an uninterruptible power supply for your network equipment. However, cloud-hosted systems can automatically divert calls to mobile phones or voicemail during outages, ensuring you never miss important calls.

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